Access to Vaccine Supply
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How can I order the
Who will receive the
How many doses will be available?
Whom can I call with product questions?
What is the procedural coverage coding?
What is the cost of the
The
According to the FDA's Emergency Use Authorization (EUA) website, "The Emergency Use Authorization (EUA) authority allows FDA to help strengthen the nation’s public health protections against CBRN* threats by facilitating the availability and use of MCMs† needed during public health emergencies. Under Section 564 of the Federal Food, Drug, and Cosmetic Act (FD&C Act), the FDA Commissioner may allow unapproved medical products or unapproved uses of approved medical products to be used in an emergency to diagnose, treat, or prevent serious or life-threatening diseases or conditions caused by CBRN threat agents when there are no adequate, approved, and available alternatives.”
Click here for the FDA Emergency Use Authorization Letter.
*Chemical, biological, radiological, and nuclear.
†Medical countermeasure.
How can I order the
Who will receive the
How many doses will be available?
Whom can I call with product questions?
What is the procedural coverage coding?
What is the cost of the
Please see the Fact Sheet for Healthcare Providers Administering Vaccine (Vaccination Providers) for dosage preparation and administration.
How many doses are in each diluted vial?
What are the ingredients included in the vaccine?
Can I give the
How do I prepare the dose?
What syringes should I use for diluting?
What syringes should I use for administration?
What is the dosing schedule for the vaccine?
Are COVID-19 vaccines interchangeable?
Can I still use the product if it has become frozen after it is originally thawed?
How long can I store the vials in the dry ice shipping container?
How is the vaccine stored?
At what temperature does the vaccine need to be stored?
Do I need to have an
Where can I get an
Is there preservative in the vaccine?
How long can I store the vials in the
How long can undiluted vials be stored in a refrigerator?
Can I still use the product if it has been exposed to light?
How long does it take for frozen vials to thaw?
What should I do if I cannot remove the box with the vial trays?
What type of diluent should I use with the vaccine?
How do I dilute the vaccine for administration?
Will the vaccine be supplied and shipped with the diluent?
How can I order more diluent?
How should the diluent be stored?
How many full doses does the vial contain?
Can I use locally sourced diluent?
Do I still need to monitor the temperature if I am using dry ice?
How often do I need to add dry ice to the thermal shipping container?
How do I refill the dry ice shipping container?
Where and how can I get more dry ice?
Is there a limit to how long I can use dry ice to maintain temperature, and how many times can I refill the container with dry ice?
What type of protective gear should be worn when handling dry ice?
How do I dispose of dry ice when I no longer need it?
What type of gloves should I use when transferring vial trays from the thermal shipping container to the refrigerator?
Do I need to wear gloves when handling individual vials?
Can I return the thermal shipping container with dry ice?
How do I follow up on the status of my product order?
Whom do I contact if I have an issue with my shipment?
How can I return the thermal shipping container and temperature monitor?
Ensure the Dry Ice UN1845 markings and diamond-shaped Class 9 hazard label on the thermal shipping container are covered by placing a blank label over them in preparation for the return, as the container no longer contains dry ice. Blank sticker labels to place over the UN1845 markings can be found on the back page of the Shipping and Handling Guidelines. You can contact the carrier identified on the return label to arrange the return.
For additional assistance on returns, call
How should I handle the dry ice inside the thermal shipping container?
The Controlant Real-Time Monitor status light is red. What should I do?
You will automatically receive a shipment delivery email from Controlant, the temperature-monitoring device company. This email will include a Quality Disposition Report, which will confirm the product disposition and actions required if the status light is red.
Can I use the Controlant Real-Time Monitor to monitor the vaccine temperature while using the thermal shipping container as my storage unit?
What is the NDC?
What do the package and vials look like?
Softbox
AeroSafe
Is the vaccine only available in a multiple dose vial?
What are the weights and dimensions of the thermal shipping container?
Where is the vaccine being manufactured?
How can I verify if the vaccine product I receive is authentic?
Softbox
AeroSafe
The weights and dimensions of the Softbox Medium ULT are:
The weights and dimensions of the AeroSafe 47L7 are:
Monitor Pfizer-BioNTech COVID-19 Vaccine recipients for the occurrence of immediate adverse reactions according to the Centers for Disease Control and Prevention guidelines (https://www.cdc.gov/vaccines/covid-19/)
For more information
Medical Information
Visit
PfizerMedicalInformation.com
or call
1-800-438-1985.
General Product Inquiries
Call
1-877-829-2619.
Shipment Support
US Trade Customer Service
Call
1-800-666-7248.